Props to Microsoft service

I've posted some gripes about bad customer service on this blog, so it only seem appropriate to give praise when it's due. And, since we all like to complain about Microsoft, the fact I got great service from them is perhaps worthy of notice.

I do some advertising on their PPC (pay per click) program, and I was having trouble trying to get an expired campaign restarted. While I'm about to compliment their responsiveness, it is worthy of note that if they didn't bury the campaign start and end dates under an obtuse "Advanced Options" link, I wouldn't have needed service in the first place. (The best customer service is good site usability!)

Unable to figure out how to relaunch my campaign, I sent a service email on Sunday at noon. Two hours later they called me. The call took less than two-and-a-half minutes to solve the problem.

Getting that kind of responsiveness--on a Sunday, no less--is deserving of some praise, don't you think?